Our Expertise at Your Disposal
We are passionate about billing and payment and know the leading edge approaches. We support enterprises to use their billing software and processes to become more customer focused, more sustainable and more efficient. Besides time-tested solutions, we offer you innovative tools. At the top of our innovation pyramid we introduce a self-optimizing bonus system rewarding customers for sustainable behaviour, Social Billing™.
We are passionate about Billing
Telecom operators bill hundreds of millions of end customers in fully digital processes.
Prepaid services perform rating and chargin in real time, before and during service delivery, for millions of parallel users.
We turn industry specific solutions into cross-industry best practices, adapting themselves to customer needs.
Customer can switch between different charging and payment models within one system.
Human behaviour and available services are joined by dynamic supply and demand control.
We are passionate about Billing
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Customer-Centric
In former times, billing was about telling the customer what he/she had to pay. Whenwe extend our focus from financial transactions to interacting individuals, new possibilities open up, with regard to customer satisfaction as well as business profitability.
We coontribute to your solutions with our knowledge in IT, processes and customer behaviour and help you deliver innovative services. From our portfolio, select the modules you need to fill your gaps. Based on proven billing and payment solutions we adapt your billing processes in as much detail as you want to the rapidly growing demands of the 21st century. Our innovation pyramid provides an overview of this approach.
Social Billing™
Customer-Oriented Billing
Classic Billing and Payment
Social Billing™ involves humans in a control system for sustainable resource use. This control loop dynamically creates incentives to use or to reduce usage of resources, based on availability of resources and on the strength of customer reactions.
Cuustomer-oriented billing sees touchpoints like price declaration or invoicing as integral parts of the customer journey. It connects the dots between motivation and pricing.
The flexible tools to offer business models, bundles and payment options to your customers.
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We employ our business and technology expertise to meet your goals
Your success is our goal.
Strategic consulting
We consult you in defining new business models and optimizing them with regard to customer experience and RoI.
Requirement engineering
We support your business units to refine business models to drive subsequent implementation.
Test
We support your business experts to ensure the implementation meets requirements and makes your customers happy.
Project management
When needed, we manage billing system introduction or billing process implementation for you, with business needs, customer needs and budget in mind.
Tailormade solutions require industry knowledge and cross-industry experience to bring in the best practices from many projects. We work in rapidly changing industries and support you to keep abreast with your business transformation.
Billing Goes Social
© 2022 MINcom Smart Solutions GmbH. All rights reserved
© 2022 MINcom Smart Solutions GmbH. All rights reserved